If any parcel does not get delivered we will investigate with the Courier and sometimes htis can take 7 - 10 Working days, we take each case as a cazse by case basis.
If you give us instructions to leave in a Safe Place and it is delivered in that place but goes missing then here some good information regarding this,
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If you choose to give instructions to the retailer to leave your package in a 'safe place' and it is stolen, the responsibility lies with you as the customer.
The retailer and courier will have fulfilled their side of the deal by following your instructions and leaving it where it was requested.
Therefore, you will have voided your consumer rights to have the delivery sent out again or be given a refund.
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All we ask is please open a ticket with us explaining that your parcel has not arrived.