Q: I have put the new Cartridge(s) in the printer and I am getting the Cartridges are not Recognised.
A: The first thing is if you are using Originals and only changing 1 cartridge which is a compatible we recommend swapping the whole set, you only need to do this with Originals when swapping to our Compatibles. We also advise if using another brand that you swap the whole set with our Cartridges.
Also you can try if still getting the error once all our cartridges are installed.
Make sure that the cartridges are in the correct slots. Check the position using the coloured label guide, located on the plastic above the ink cartridge holder. Check that the plastic film on the bottom of the cartridge has been pierced. If it isn't pierced, reinstall the ink cartridge into the printer.
Check that the yellow tape has been removed from the cartridge. If you're not sure, pull out the cartridge to check.
Remove the tape if necessary, then reinstall the cartridge, pressing it down firmly.
Wipe the green chip on the cartridge(s) that is not recognised with a dry lint-free cloth.
Check the gold chip contacts within the ink cartridge holder for any debris or dried ink, wipe with a lint-free cloth if necessary.
If the error light flashes or the error is still on the screen after the print head returns to the home position, the ink cartridge may not be installed properly.
If you are still having problems with our Cartridges please open a ticket as below,